Refund and Returns Policy

Return Eligibility

We accept returns of unopened and unused items within 30 days of purchase. Products must be in original packaging with all tags attached. Customized or personalized items cannot be returned unless defective.

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (440) 968-2284. Provide your order number and reason for return. We will email you a return authorization and shipping instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Refund Processing

Refunds are processed within 7-10 business days after we receive and inspect your return. The refund will be issued to your original payment method. Shipping fees are non-refundable unless the return results from our mistake.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order through https://www.keravo.store.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] or +1 (440) 968-2284. We will arrange for return shipping and provide a full refund or replacement at your preference.

Contact Information

For questions about our refund and returns policy, contact us at:

• Email: [email protected]
• Phone: +1 (440) 968-2284
• Address: 8141 East Highland Road, Cleveland, Ohio 44188, United States

Policy Updates

We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to https://www.keravo.store.